Frequently Asked Questions
Everything you need to know about your Paddletek gear and orders.
What is the standard shipping time for new paddles?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days depending on your location.
Does Paddletek offer a warranty on its products?
Yes, we offer a limited lifetime warranty against manufacturer defects on all our paddles. Please ensure you register your paddle on our website within 14 days of purchase to activate coverage.
What is your return policy for equipment?
We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, you can return it for a full refund, minus shipping costs.
How do I choose the right paddle weight for my playing style?
Generally, lighter paddles offer more control and maneuverability, while heavier paddles provide more power. We recommend checking our 'Paddle Guide' to find the specific model that matches your skill level.
Can I change or cancel my order after it has been placed?
We aim to ship orders as quickly as possible. If you need to change or cancel your order, please contact our support team within 1 hour of placement to ensure we can catch it before it leaves our warehouse.
Do you ship internationally?
Currently, we ship directly to the United States and Canada. For other international regions, please contact our authorized global distributors listed on our 'International' page.